¶ User Guide: Loyalty Earn Points
Set how members earn points: purchases, signup, and birthday.
Open: Loyalty Settings → Earn Points
Published guide: Loyalty Earn Points
¶ Before you start
- Enable the program under Loyalty Settings → Program → Program identity.
- Confirm Earning status is Active.
¶ Purchase points
Loyalty Settings → Earn Points → Earn points on purchases
- Enable the rule and set Spend amount plus Points earned.
- Optional Purchase eligibility filters: required customer tags, include/exclude products, include/exclude collections.
Purchase points follow Program → Purchase earn timing (pending days, POS, guest hold).
¶ Account and birthday
| Rule | Path | Plan |
|---|---|---|
| Create an account | Earn Points → Create an account | Basic+ |
| Birthday reward | Earn Points → Birthday reward | Basic+ |
For each rule: enable it, set the title, points, and Max times per customer where shown.
¶ Claim-based actions (not available yet)
Newsletter signup, product review, and social follow claim rules are not available in this release. Members earn from purchases, account signup, and birthday rules above. Those claim actions may return in a later update with proper verification.
¶ Tips
- Keep at least one purchase rule enabled so paid orders award points.
- After saving, test with a logged-in customer and a paid order.
- Confirm balances on Loyalty Members.
- Campaign multipliers and VIP earn multipliers stack on top of the purchase rate - check both if a test order looks high.